Pacific College of Health and Science Help Center

    Support Home Faculty Email/ Office365 Open and use a shared mailbox in Outlook
    Student?Click here for student support

    Open and use a shared mailbox in Outlook

    June 3rd, 2022

    Info

    After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook.


    What if it didn't work?

    If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.


    If that didn't work, then manually add the shared mailbox to Outlook:


    1. Open Outlook.


    2. Choose the File tab in the ribbon.

    3. Choose Account Settings, then select Account Settings from the menu.

    4. Select the Email tab.


    5. Make sure the correct account is highlighted, then choose Change.

    6. Choose More Settings > Advanced > Add.

    7. Type the shared email address, such as info@contoso.com.

    8. Choose OK > OK.

    9. Choose Next > Finish > Close.

    How to open an additional mailbox in Outlook on the web


    1. Open a browser and go to outlook.office.com 



    2. Sign in using your credentials.


    3. Once you have logged in, go to the top right of the page and click on your account icon.



    Then click on the option "open another mailbox" 


    4. Write down the email account you wish to open and select it.


    5. Finally click on the open button, it will open another browser tab where you will see the mailbox.




    Panel content

    Delete


    To access a shared mailbox on a mobile device, use the following steps. 

    Use a shared mailbox on a mobile device (phone or tablet)

    1. Sign in to your primary account in Outlook for iOS or Android.


    2. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox. 

    Add a shared mailbox to Outlook Mobile.

     

    3. If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox. 


    Select the account that has permissions to your shared mailbox.



    After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android. 


    To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account. 

    Open a Shared Mailbox on macOS

    Delete

    Info

    Use this method if you are a delegate for another user’s mailbox or when you have permission to several folders in a shared mailbox. You can also use this method when you have full access permissions to a mailbox.

    To open the shared mailbox

    1. In the Tools menu, choose Accounts, and select the account that has access to the mailbox.
    2. Select Delegation and Sharing
    3. Choose the Shared With Me tab
    4. Choose + to add a shared or delegated mailbox
    Delete

    Note:

    If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.


    Alternatively, you can also go to File > Open > Shared Mailbox, to open a shared or delegated mailbox.

    Delete



    Table of Contents

      Related Questions

      Can’t find what you’re looking for?

      Use the form below to submit a ticket, we will get back to you as soon as we can!



      By submitting this form, you attest that the concern or complaint is an honest account of what transpired and agree to allow Pacific College to review and investigate the matter.

      The college recognizes that confidentiality is important. The college will make every effort to respect the confidentiality and privacy of all parties involved. When looking into the matter, particularly when a grievance is filed, the school will pay attention to any due process or other rights the accused might have.